Last updated: June 2026

1. Data We Collect

We collect the following categories of data:

What the LinkedIn connection does NOT collect:

The KipDo browser extension runs approved actions inside your local LinkedIn tab and polls KipDo for work while Chrome is open. It stores a device key and scoped device token locally; it does not export your LinkedIn cookies.

Disconnecting: you can disconnect at any time in Settings → LinkedIn → Disconnect. This revokes the paired extension token and stops queued execution.

Verification challenges: if LinkedIn shows a checkpoint, CAPTCHA, email code, or two-factor prompt, you resolve it yourself on LinkedIn. KipDo never solves verification challenges and never reads your email.

2. How We Use Your Data

3. AI & LLM Processing

We use contracted third-party AI service providers to generate messages and qualify leads. The minimum context required for those features may be processed by the provider configured for your workspace under its applicable data-processing terms. We do not use your data to train AI models.

3a. Aggregated Benchmarks

To help every user improve, we compute de-identified, aggregated performance benchmarks (such as typical reply and meeting rates) across participating workspaces. Shared-learning records contain structured outcomes, not message text or contact identity. A benchmark is only computed when enough separate workspaces contribute that no individual workspace can be singled out. We use these aggregates to improve matching, timing, and coaching tips; we never expose one workspace's raw data to another user.

You can disable shared learning at any time in Settings → Account → Data & privacy. Disabling it stops future outcomes from contributing, removes your workspace's derived shared-learning events, and stops benchmark-based advice for your workspace. It does not stop the operational processing required to run campaigns, synchronize conversations, manage jobs and contacts, or schedule meetings.

4. Data Retention

5. Third Parties

We share data with the following third parties solely to provide the Service:

We do not sell your data to any third party.

6. Data Security

6a. Session Replay (Support Diagnostics)

To diagnose problems and improve reliability, we may record how the app interface behaves during your session (using the open-source rrweb library) while you are signed in to the app. These recordings capture on-screen layout and interactions — not the content you type: all form inputs are masked at the moment of capture, so passwords and other typed values are never recorded. Recordings are visible only to authorized support staff, are automatically deleted after 7 days, and are never shared with third parties.

7. Your Rights

You have the right to:

For leads and contacts: if you are a person contacted through the Service and wish to have your data erased, contact us (or the KipDo customer who contacted you) and we will erase your record on request — a right-to-be-forgotten deletion that removes the lead and all related data and keeps only an anonymous, hashed proof of erasure.

8. Cookies

We use session cookies for authentication. We do not use tracking cookies or third-party analytics on the application.

9. Changes to This Policy

We may update this policy. Material changes will be communicated via email. Continued use of the Service constitutes acceptance.

10. Contact

For privacy-related questions, contact us at our support page or email privacy@kipdo.com.